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Genevieve Bardwell's avatar

This is my favorite line: Not to convince, but to listen. Not to fix, but to understand what the work currently asks of the person doing it.

For me this is empathy. So often we want to "fix" or offer a solution. Instead, like you say, empathize with thoughts and feelings, don't try to fix it. Once a person is seen, they feel accepted.

Eve's avatar

As part of a creative team, I’ve been witnessing this resistance and couldn’t fully name why. Your insight captured it perfectly. Our department is navigating a complete shift—new marketing objectives and the launch of a new publication carrying strong expectations to be “award-winning.” It’s a lot for a team to hold.

This perspective really stayed with me:

“Creative teams don’t resist leadership. They resist conditions that make it unsafe to care. And when leaders learn to tell the difference, everything changes.”

Thank you, Ted.

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